Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by up787 through our website, mobile applications, customer support channels, and any other digital touchpoints where you interact with our services. This policy describes our practices regarding the collection, use, storage, sharing, and protection of personal information belonging to our users.

up787 is committed to compliance with international data protection standards and applicable privacy regulations. We operate as an offshore gaming platform serving the Indonesian market, and we take seriously our responsibility to protect the personal information entrusted to us by our players.

2. Data Controller

For the purposes of this Privacy Policy, up787 acts as the data controller for all personal information collected through our platform. This means we determine the purposes and means of processing your personal data. If you have any questions about how we handle your personal information, you may contact our Data Protection Officer at [email protected] (note: this is plain text, not a clickable link).

3. Information We Collect

up787 collects several categories of personal information necessary to provide our gaming services, verify your identity, process transactions, comply with regulatory requirements, and improve your user experience. The specific information we collect includes:

3.1 Registration and Account Information

When you create an account with up787, we collect:

• Personal identifiers: Full legal name as it appears on your government-issued identification, date of birth, gender
• Contact information: Email address, mobile phone number, residential address in Indonesia
• Account credentials: Username and encrypted password (we never store passwords in plain text)
• Security information: Security questions and answers for account recovery purposes

3.2 Identity Verification (KYC) Information

To comply with anti-money laundering regulations and verify that you are at least 21 years of age, we collect:

• Government-issued identification: Photo of your Indonesian identity card (KTP), passport, or driver's license
• Proof of address: Utility bills, bank statements, or government correspondence showing your residential address (may be requested in certain circumstances)
• Biometric data: Facial recognition data if you use our optional biometric login feature (stored in encrypted form)

3.3 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• Bank account information: Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, account holder name
• E-wallet information: OVO, DANA, or GoPay account identifiers
• Transaction history: Records of all deposits, withdrawals, bets placed, winnings, and bonuses claimed
• Payment method verification: Documentation to verify that payment methods are registered in your own name

3.4 Gaming Activity and Behavioral Data

To provide personalized gaming experiences, detect fraud, and ensure responsible gaming, we collect:

• Gameplay data: Games played, bet amounts, win/loss records, session duration, gameplay patterns
• Account activity: Login times, frequency of play, favorite games, deposit/withdrawal patterns
• Bonus and promotion usage: Which promotions you claim, wagering progress, bonus completion rates
• Responsible gaming settings: Self-imposed deposit limits, session time limits, self-exclusion requests

3.5 Technical and Device Information

When you access our platform, we automatically collect:

• Device information: Device type, operating system, browser type and version, screen resolution
• Network information: IP address, geolocation data (to verify you are accessing from Indonesia), internet service provider
• Usage data: Pages visited, features used, time spent on site, click-through patterns
• Cookies and tracking technologies: Session cookies, preference cookies, analytics cookies (see Section 10 for details)

3.6 Communication and Support Information

When you contact customer support, we collect:

• Communication content: Live chat transcripts, email correspondence, phone call recordings (with your consent)
• Support tickets: Issues reported, resolutions provided, satisfaction ratings
• Feedback and surveys: Your responses to satisfaction surveys or feedback forms

4. How We Use Your Information

up787 uses your personal information for the following purposes, all of which are necessary to provide our gaming services or fulfill our legal obligations:

5. How We Share Your Information

up787 does not sell your personal information to third parties for marketing or any other commercial purpose. However, we may share your information with trusted partners and service providers in the following limited circumstances:

5.1 Payment Processors

We share your bank account information and transaction details with payment processing partners to facilitate deposits and withdrawals. These partners include Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay). These processors are contractually obligated to use your data only for payment processing and to maintain strict security standards.

5.2 Gaming Providers

We share limited account information (username, session tokens) with third-party gaming providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft to enable you to play their games on our platform. These providers do not receive your personal identity or financial information.

5.3 Identity Verification Services

We may use third-party KYC verification services to validate your identity documents. These services receive only the information necessary to perform verification and are bound by strict confidentiality agreements.

5.4 Technology and Infrastructure Providers

We use cloud hosting services, content delivery networks, and IT security providers to maintain our platform infrastructure. These providers have access to our systems but are contractually prohibited from accessing or using your personal data except as necessary to provide their services to us.

5.5 Customer Support Tools

We use live chat software and customer relationship management systems to deliver customer support. These tools store your support communications and are accessed only by our authorized support staff.

5.6 Legal and Regulatory Disclosures

We may disclose your information if required by law, court order, or regulatory authority. This includes responding to requests from gaming regulators, law enforcement agencies investigating fraud or money laundering, or tax authorities. We will notify you of such disclosures where legally permitted to do so.

5.7 Business Transfers

If up787 is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and prominent notice on our website of any such change in ownership and provide you with choices regarding your information.

6. Data Security Measures

up787 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmission uses 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using AES-256 encryption.
• Secure data centers: Our servers are housed in tier-3 certified data centers with 24/7 physical security, biometric access controls, and redundant power and network systems.
• Access controls: Personal data is accessible only to authorized employees who need access to perform their job functions. All access is logged and monitored.
• Regular security audits: We conduct quarterly security audits and annual penetration testing by independent security firms.
• DDoS protection: Advanced DDoS mitigation protects our platform from denial-of-service attacks.
• Password security: Passwords are hashed using bcrypt with salt before storage. We never store passwords in plain text.
• Two-factor authentication: Optional 2FA adds an extra layer of account security using SMS or authenticator apps.

7. Data Retention

up787 retains your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law:

• Active accounts: While your account is active, we retain all account information, transaction history, and gaming activity.
• Closed accounts: After account closure, we retain financial transaction records for 7 years to comply with Indonesian tax and financial regulations. KYC documents are retained for 5 years for anti-money laundering compliance. All other data is deleted within 90 days of account closure unless you request earlier deletion.
• Marketing data: If you opt out of marketing communications, we will suppress your email address from marketing lists but retain it to ensure we do not contact you again.
• Support communications: Customer support transcripts are retained for 3 years for quality assurance and dispute resolution purposes.

8. Your Privacy Rights

You have the following rights regarding your personal data held by up787:

8.1 Right to Access

You may request a copy of all personal data we hold about you. Log into your account and navigate to Account Settings > Privacy > Download My Data, or contact our Data Protection Officer. We will provide your data in a structured, commonly used, machine-readable format (CSV or JSON) within 30 days of your request.

8.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you may update it directly through your account settings. For information you cannot update yourself (such as date of birth after initial verification), contact customer support with supporting documentation.

8.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data. However, this right is subject to certain limitations. We must retain transaction records for 7 years for legal compliance, and we may retain certain data to prevent fraud or abuse of our platform. To request erasure, contact [email protected] (plain text, not a clickable link) with your request.

8.4 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider. Use the Download My Data feature in your account settings to export your information.

8.5 Right to Object

You may object to our processing of your data for marketing purposes at any time by clicking "Unsubscribe" in any promotional email or adjusting your communication preferences in account settings. You may also object to processing based on legitimate interests by contacting our Data Protection Officer.

8.6 Right to Restrict Processing

You may request that we temporarily restrict processing of your data in certain circumstances, such as while we verify the accuracy of disputed information.

9. Marketing Communications

up787 may send you marketing communications about promotions, bonuses, new games, and special offers if you have opted in to receive such communications. We respect your preferences:

• Opt-in requirement: We will not send marketing emails unless you explicitly consent during registration or through account settings.
• Unsubscribe option: Every marketing email includes an unsubscribe link. Clicking it will remove you from our marketing list within 48 hours.
• Transactional emails: Even if you opt out of marketing, we will still send essential account-related emails such as deposit confirmations, withdrawal notifications, password resets, and security alerts.
• SMS marketing: We will only send promotional SMS messages if you explicitly consent and provide your mobile number for this purpose. Reply STOP to any SMS to opt out.

10. Cookies and Tracking Technologies

up787 uses cookies and similar tracking technologies to improve your user experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps our website recognize you on subsequent visits.

10.1 Types of Cookies We Use

• Essential cookies: Required for basic platform functionality such as login, session management, and security. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language, currency, and display settings to enhance your experience.
• Analytics cookies: Help us understand how users interact with our platform by collecting aggregated usage statistics. We use Google Analytics and proprietary analytics tools.
• Marketing cookies: Track your activity across websites to deliver personalized advertising (only used if you consent).

10.2 Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to refuse all cookies or selectively accept specific cookies. Note that disabling essential cookies may impair platform functionality. Consult your browser's help documentation for instructions on managing cookies.

11. Children's Privacy

up787 services are strictly for adults aged 21 and older. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and close the associated account. If you believe we have collected information from someone under 21, please contact us immediately at [email protected] (plain text, not a clickable link).

12. International Data Transfers

up787 operates internationally and may transfer your personal data to servers located outside of Indonesia. When we transfer data internationally, we ensure adequate safeguards are in place:

• We use data centers that comply with internationally recognized security standards (ISO 27001, SOC 2)
• We implement contractual protections such as Standard Contractual Clauses with all international service providers
• All data in transit is encrypted using TLS 1.3 or higher

13. Changes to This Privacy Policy

up787 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting a prominent notice on our website for at least 30 days
• Sending an email to your registered email address
• Requiring you to accept the updated policy on your next login

Your continued use of up787 services after we publish or notify you of changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Data Protection Officer Email: [email protected] (plain text, not a clickable link)
• General Support Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 through our platform
• Response Time: We aim to respond to all privacy inquiries within 5 business days