Everything you need to know about up787 gaming, deposits, withdrawals, and account management
Welcome to the up787 FAQ center. This comprehensive guide answers the most common questions from Indonesian players about account registration, deposits via BCA/BRI/BNI/Mandiri, withdrawals, bonuses, sports betting, live casino games, slots, security, and responsible gaming. If you cannot find the answer you need here, our 24/7 customer support team is ready to assist in both English and Indonesian.
Signup, KYC, login issues
Banks, e-wallets, processing times
Sports betting, slots, live casino
Welcome offers, wagering requirements
Licensing, encryption, responsible tools
Creating an account on up787 is simple and takes less than three minutes. Visit the up787 homepage and look for the registration form. Provide your full name, date of birth, email address, mobile phone number, residential address in Indonesia, and choose a secure password. You must be at least 21 years old and a resident of Indonesia to register. After submitting the form, check your email for a verification link to activate your account.
up787 requires identity verification before processing your first withdrawal. You will need to upload a clear photo of your Indonesian identity card (KTP), passport, or driver's license. Ensure all four corners are visible and the text is readable. The verification process typically takes 2-4 hours during business hours and up to 24 hours on weekends. Once verified, future withdrawals are processed automatically without additional document requests.
If you have forgotten your password, click the "Forgot Password" link on the login page. Enter the email address associated with your up787 account, and we will send you a password reset link within minutes. Click the link in the email, enter a new secure password, and confirm it. If you do not receive the email, check your spam folder or contact customer support for assistance.
No. up787's terms strictly prohibit multiple accounts per person. Each player is allowed only one account. Creating duplicate accounts to abuse bonuses or circumvent account restrictions will result in immediate closure of all accounts and forfeiture of any funds. If you accidentally created a second account, contact customer support immediately to resolve the situation before making any deposits.
If you wish to close your account, contact our customer support team via live chat or email. You will need to confirm your identity and withdraw any remaining balance before account closure. If you are concerned about problem gambling, consider using our self-exclusion tools instead, which prevent you from reopening your account for a set period. Account closure is permanent and cannot be reversed.
Accounts may be temporarily locked for security reasons, such as multiple failed login attempts, suspicious activity, or verification pending. If your account is locked, contact customer support with your registered email and account details. We will investigate the issue and restore access once security checks are complete. Permanent suspensions occur only in cases of serious terms violations, such as fraud or underage gambling.
up787 accepts deposits via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and major e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits are processed in Indonesian Rupiah (IDR). Choose the method that is most convenient for you. Deposits are typically credited to your account within 5-15 minutes. We do not accept international credit cards or cryptocurrency at this time.
Deposits via BCA bank transfer are usually credited to your up787 account instantly or within 5-10 minutes during banking hours (Monday-Friday, 08:00-16:00 WIB). Outside of these hours, BCA deposits may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact customer support with your transaction receipt. We will manually verify and credit your account immediately.
The minimum deposit amount on up787 is Rp 50,000 for bank transfers (BCA, BRI, BNI, Mandiri, and other supported banks) and Rp 20,000 for e-wallet deposits (OVO, DANA, GoPay). There is no maximum deposit limit, though individual transactions may be subject to your bank or e-wallet provider's daily transfer limits. If you need to deposit a large amount, you can make multiple transactions.
up787 does not charge any fees for deposits. However, your bank or e-wallet provider may apply their own transaction fees, typically Rp 2,500 to Rp 6,500 for interbank transfers. Check with your financial institution for their specific fee schedule. Some banks offer free transfers for online banking or mobile app transactions. We recommend choosing a deposit method from the same bank as your account to avoid fees.
The minimum withdrawal amount is Rp 50,000 for all withdrawal methods. The maximum single withdrawal is Rp 100,000,000 for Bronze-tier accounts, Rp 500,000,000 for Silver-tier accounts, and unlimited for Gold VIP accounts. If you need to withdraw an amount exceeding your tier limit, you can make multiple withdrawal requests or contact VIP support to discuss upgrading your account tier.
Withdrawal processing time depends on your account tier and verification status. Bronze accounts: 1-2 hours. Silver accounts: 30-60 minutes. Gold VIP accounts: 10-15 minutes. First-time withdrawals require KYC verification, which adds 2-24 hours to the initial withdrawal. Once verified, subsequent withdrawals are processed automatically within the timeframes above. All withdrawals are sent to the same bank account or e-wallet you used for deposits.
No. For security and anti-money laundering compliance, up787 requires that withdrawals be sent to the same bank account or e-wallet that was used for deposits. This policy prevents fraud and ensures funds are returned to the rightful owner. If you need to change your withdrawal destination, contact customer support with documentation proving ownership of the new account. Verification may take 1-3 business days.
up787 offers a comprehensive selection of gaming options: sports betting on football (BRI Liga 1, EPL, La Liga, Serie A, Champions League, FIFA World Cup), basketball, tennis, badminton, volleyball, MotoGP, and e-sports; live casino games including baccarat, blackjack, roulette, and sicbo; hundreds of online slots from Pragmatic Play, Microgaming, NetEnt, and Pocket Games Soft; togel (Indonesia's traditional numbers lottery); and sabung ayam (cockfighting) live streams. All games are available on desktop and mobile devices.
For BRI Liga 1 football matches, up787 accepts bets on match result (1X2), over/under total goals, handicap (voor bola), correct score, first goalscorer, and mix parlay (accumulator) bets combining multiple matches. Bets are settled based on the official full-time result (90 minutes plus injury time, excluding extra time). If a match is abandoned or postponed for more than 48 hours, all bets are void and stakes refunded. Specific rules for Timnas Indonesia (Garuda) matches follow FIFA international match regulations.
Yes. All up787 games, including slots, live casino, sports betting, and togel, are fully optimized for mobile play. You can access up787 through your mobile browser (Chrome, Safari, Firefox) on any Android or iOS device without downloading an app. The mobile interface automatically adjusts to your screen size, providing smooth gameplay, fast loading times, and all the same features as the desktop version. We recommend a stable 4G or WiFi connection for the best experience.
RTP (Return to Player) is the percentage of all wagered money a slot machine pays back to players over time. For example, a slot with 96% RTP returns Rp 96 for every Rp 100 wagered, on average. up787 displays RTP for all slots in the game information panel. Popular slot gacor (high-payout slots) on our platform include Gates of Olympus (96.5%), Sweet Bonanza (96.48%), and The Dog House (96.51%). RTP is calculated over millions of spins, so individual sessions can vary significantly.
Yes. up787 accepts deposits from OVO, DANA, GoPay, ShopeePay, and LinkAja for all games including togel (Indonesia's traditional numbers lottery). The minimum deposit via e-wallet is Rp 20,000. Once your deposit is credited, you can place togel bets on 4D, 3D, 2D, and colok markets. Draw results are posted daily, and winnings are credited automatically to your account balance. Withdrawals can be sent back to the same e-wallet you used for deposits.
Yes. up787 partners only with licensed game providers whose Random Number Generator (RNG) software is independently tested and certified by recognized authorities such as eCOGRA, iTech Labs, and GLI. All slot and casino games undergo regular audits to ensure fair outcomes and stated RTP rates. Sports betting odds are set by professional traders and adjusted in real-time based on market movement. We publish game fairness certificates in the footer of each game page for transparency.
New players at up787 receive a 100% first deposit bonus up to Rp 1,000,000. For example, deposit Rp 500,000 and receive an additional Rp 500,000 bonus, giving you Rp 1,000,000 total to play with. The bonus is subject to a 10x wagering requirement, meaning you must wager Rp 5,000,000 (10 times the bonus amount) before you can withdraw bonus-derived winnings. The maximum bet while the bonus is active is Rp 50,000 per spin or per bet. Bonus validity is 30 days.
Wagering requirements (also called rollover or playthrough requirements) are the number of times you must wager a bonus before you can withdraw winnings derived from it. For example, a Rp 200,000 bonus with 10x wagering requires Rp 2,000,000 in total bets. Different games contribute different percentages: slots 100%, sports betting 50%, live casino 10%. Your wagering progress is displayed in your account dashboard. Withdrawing before completing requirements forfeits the bonus and bonus winnings.
Yes. up787 offers weekly cashback on net losses for all players: Bronze accounts receive 5% cashback, Silver accounts 7%, and Gold VIP accounts 10%. Cashback is calculated each Monday for the previous week's play and credited automatically with 1x wagering requirement. We also offer reload bonuses on subsequent deposits, typically 50% up to Rp 500,000, available on selected days. Check the Promotions page for current offers or contact VIP support for personalized reload bonuses.
No. up787 allows only one active bonus per account at any time. If you have an active bonus with incomplete wagering, you cannot claim another bonus until the first is completed or forfeited. However, you can choose which bonus to claim when making a deposit. For example, skip the deposit bonus and instead claim free spins if available. Bonus abuse, such as creating multiple accounts to claim the same offer repeatedly, results in account closure and fund forfeiture.
The up787 VIP program has three tiers: Bronze (automatic upon registration), Silver (reached after Rp 10,000,000 in total deposits), and Gold (reached after Rp 50,000,000 in total deposits). Each tier offers benefits including faster withdrawals, higher withdrawal limits, increased cashback rates, birthday bonuses, dedicated VIP support, and invitations to exclusive tournaments. Tier status is calculated monthly based on your total deposit and wagering activity. Contact our VIP team for personalized upgrade assistance.
up787 operates under an international gaming license and is based offshore. Online gambling occupies a legal grey area in Indonesia, as domestic law prohibits operators from offering gambling services within the country, but does not explicitly criminalize individual players accessing offshore platforms. By using up787, you acknowledge that you are personally responsible for understanding and complying with your local laws. up787 serves the Indonesian market but does not operate under Indonesian regulatory authority.
up787 employs bank-grade 256-bit SSL encryption to protect all data transmission between your device and our servers. This is the same security standard used by major Indonesian banks like BCA, BRI, and Mandiri. Your personal information and financial data are stored in secure data centers with multiple redundancy systems, 24/7 monitoring, and biometric access controls. We never store credit card details or passwords in plain text. All payment processing is handled through PCI DSS-compliant partners.
up787 strictly enforces a 21+ age requirement in accordance with international responsible gaming standards. You must be at least 21 years old to register, deposit, and play. We verify age through mandatory identity document submission (KTP, passport, driver's license) before processing your first withdrawal. Accounts found to belong to individuals under 21 are immediately and permanently closed. Parents: consider installing parental control software to prevent minors from accessing online gaming sites.
up787 provides comprehensive self-control tools to help you manage your gaming activity: deposit limits (daily, weekly, monthly), loss limits, session time limits, take-a-break cooling-off periods (24 hours to 90 days), permanent self-exclusion, marketing opt-out, and reality check reminders. All tools are accessible through Account Settings under Responsible Gaming. If you feel gambling is becoming a problem, contact our support team for assistance implementing these tools or for referrals to professional counseling services. See our Responsible Gaming page for detailed guidance.
Log into your up787 account and navigate to Account Settings, then Responsible Gaming, then Deposit Limits. Choose your time period (daily, weekly, or monthly) and enter the maximum amount in Rupiah you wish to deposit during that period. Confirm your selection. Deposit limit increases take effect after a 24-hour cooling-off period, while decreases take effect immediately. Once you reach your limit, you will not be able to deposit additional funds until the time period resets. These limits help you stay in control and prevent impulsive spending.
If you feel gambling is negatively impacting your life, relationships, or finances, please seek help immediately. up787 provides 24/7 support for responsible gaming concerns. Contact our live chat and mention responsible gaming, and we will connect you with a trained specialist who can help you implement self-exclusion, set strict account limits, or refer you to professional counseling organizations. You are not alone, and seeking help is a sign of strength. See our Responsible Gaming page for external support resources including Gamblers Anonymous Indonesia and international helplines.
Our customer support team is available 24/7 via live chat to help with any questions not covered in this FAQ. We respond in both English and Indonesian.